Archive for January, 2011

Top Ten Reasons Clients Need To Outsource Writing Services

Monday, January 31st, 2011

At a recent networking group meeting I shared these situations and phrases that I have found to be indicators that a company needs writing services.

1. The to-do list is getting unmanageable.

When a small business owner gets overwhelmed with day-to-day tasks, writing new marketing material, a new testimonial story,  updating of the website or writing the customer newsletter usually get pushed off the to-do list.

Business owners can concentrate on running the business when they outsource their writing tasks. Professional writers are skilled at coordinating communication tasks, conducting interviews, collecting the required information to distill messages and write the story for the targeted purpose. They can do the job efficiently.

2. I’ve never written anything like this before.

You may have some experience in writing a specific type of content but sometimes business owners fail to recognize the differences in various writing styles. Brochures, web content, white papers, case studies, media releases, corporate video scripts, advertisements, e-newsletters each require a different style and format. A professional writer knows where to start and how to finish the task with clear, concise messaging aimed at the targeted market and in the appropriate style.

3. My first language is not English.

When a business targets a Canadian English audience, they may need some help with editing text to make sure the message is clear, and uses local phrasing and terminology.

4. I’m too close to this subject.

Familiar subject matter gets in the way of defining the real message. The saying “you can’t see the forest for the trees” illustrates your dilemma. You see all the little details, every fern frond and every pine needle without seeing the bigger picture of the forest. A professional writer can bring a fresh set of eyes to help define or find your message and write it for a particular audience. A proofreader can find all the typos that you cannot see because you are too close the material.

5. It’s a big project but it’s still six months away.

When you start a large project, such as a website redesign or a trade show, deadlines seem to be in the distant future. As a result, your everyday work always pushes the big projects back.

A professional writer brought in at the beginning can handle the writing tasks ensuring the project is done well without the stress of trying to do it all at the last minute.

6. We need some planning time but we still have to get the newsletter out.

I actually had a client ask me to step in to finish some writing assignments so that they could take some blue sky moments with staff for a strategic planning session. They came back with plans for the next year and I had the assignments completed. Calling in a writer to take care of the deadline driven projects was an effective use of their resources.

7. I’m bored with this stuff.

When you are simply bored with the material you’re working on generating any kind of reasonable copy is a major challenge. You have no new ideas and you need a fresh perspective. A professional writer can bring the creative burst that you need.

8. It’s time for some fresh ideas.

Professional writers are skilled at thinking outside the cubicle. We work with a variety of clients in a variety of industries. As a result, we are exposed to fresh ideas and creative people who help to generate new points of view, new directions. The enthusiasm that we bring to our clients is contagious.

9. What is my unique message?

You do have a unique story to tell about your product or service and it needs to be told in an enthusiastic and believable way. A professional writer will ask enough of the right questions to draw out the unique message and tell your story in a way that is suitable for print, the web, podcast or video. The underlying message may be the same but the words and style will vary by the method of delivery. You need an independent writing professional to craft your message.

10. We don’t have anyone we can assign full time to this project.

Businesses need flexibility. Writers work by professional standards on an as-needed basis or by project. Generally, we are flexible with time. This is essential to meet our customers’ deadlines. We constantly push boundaries and strive to deliver value to customers. Customers who see value in the work of freelancers are satisfied customers. Satisfied customers provide referrals and that’s the best business we can get.

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Are B2Bs taking media releases social?

Wednesday, January 19th, 2011

Social media releases are not new but they still create challenges for many business-to-business clients. A plan, time, effort and a person who has some know-how are often missing in the small to medium B2B environment.

Examples of business-to-consumer social media success are everywhere. As Michelle B says on Top Rank, “But how about the B2B social media winners? I’m guessing these weren’t as easy to name.”

Ben Parr says in What the Future Holds for B2B Social Media Marketing, “Business-to-business (B2B) social media is a different animal. B2B and enterprise companies aren’t trying to convert millions of individual consumers into customers — they’re trying to convince a smaller group of companies with bigger budgets to buy their products or services. Social media’s power to spread a message across the web isn’t as relevant.”

John Jantsch says in Duct Tape Marketing, it is all about getting your clients to “know, like and trust” you. The statement applies equally in a B2B  or a B2C environment.

A few trade journal editors and local news publications still publish traditional press or media releases. B2Bs need to get exposure for events, activities, new product releases, and accomplishments. The new tools do not rely on the whim, preferences or prejudices of editors. (Do editors have favourites?) Social media releases rely on followers, friends, status readers, blog subscribers, e-newsletter subscribers and groupies.

Build a social media profile

Companies that focus on business-to business can effectively use e-newsletters, blogs, Facebook, Twitter, LinkedIn and YouTube to help distribute news. It doesn’t have to be a struggle if you start slowly. But you need to start.

E-newsletters

For many business-to-business clients the best place to start is with an e-newsletter sent to an existing customer and media contact list. Using a sign-up form on your website you can increase your subscriber list. To do this, your newsletter must provide valuable, useful content – something that readers will want to read, save, and forward to another colleague or contact.

Groupies on LinkedIn

I recommend that my clients start by creating a complete profile on LinkedIn. It’s all about knowing, liking, and trusting. A complete the profile helps to develop your credibility.

Business-to-business clients find that groups on LinkedIn provide a powerful way to get information and to give information – all providing exposure for your company’s expertise. Businesses can find LinkedIn groups that are aligned with their interests and industry where they can share without disclosing corporate secrets.

Your status updates can draw attention to useful and interesting content in your latest e-newsletter or a message posted on your website.

Companies can also create their own closed group on LinkedIn. For example, you could form a group for your worldwide agents, distributors or representatives to share information, leads and product knowledge. It is all about communication.

Blogs

Yes, blogs require time and a consistent and continuous commitment. A blog should focus on industry specific topics to demonstrate your expertise. Like anything else, you have to promote you blog. As a result you will acquire blog subscribers who can promote your content – if the content is valuable, interesting, thought provoking or even controversial and if it uses keywords. Again, here is an opportunity for your readers to tweet and share your content with their followers.

Video

Product releases with a static digital image should be supplemented with a video clip showing the product in action. There is no need to wait for the bi-annual tradeshow to demonstrate or launch a new product. Launch it when it is ready and show it to the world by posting the clip on YouTube and promote it on your blog, in your e-newsletter and on your website. Encourage your followers to share, like, and tweet it.

Social media releases, whatever form they take, rely on the interests, preferences and whims of your followers, subscribers, status update readers, and LinkedIn groupies.

Start by creating a social media profile and create content that is valuable, newsworthy, helpful and informative so that your potential clients will know, like and trust you.

If you are involved in B2B transactions I’d be interested to know how and if you are using social media.

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Talking with techies

Monday, January 3rd, 2011
robot

Image by Filomena Scalise

As a techie* you probably have no difficulty communicating with your peers. You use acronyms, terminology and examples that your colleagues understand. The difficulty arises when you need to communicate with techies in different fields or when you need to talk with non techies such as customers, upper level management or the sales staff.

I write marketing material, presentations and web content for technical products and services. When I talk with techies I need to play the role of “designated idiot.”(I first heard this term used by Bruce Madole in 1994 at an HPCA presentation.) I have found that techies often assume knowledge that their audience may not possess. By being the designated idiot, I ask questions until I understand the process or product. When I understand, know the acronyms, expressions and terminology I can then write the web page, the white paper, the case study, the testimonial story or the marketing brochure.

When techies are presenting, talking to customers or training their sales staff they need to keep in mind the following principles .

Know your audience. Find out who they are, what they need and want to know. Determine their level of technical understanding. Some may not know the difference between an extruder and a die, or a browser and a hard drive. You need to be able to talk to them at their level – not down to them. You need to help them follow your train of thought, and use real examples that they can understand.

Talk about the benefits of features. As a subject matter expert, you know your product better than anyone but sometimes you see all the features and are blind to the benefits of your product. The benefits are what interests potential buyers and it’s what sells the product.

When talking to your sales staff or to a customer about design issues, talk about the benefits of the features. Describe how a feature will contribute to efficiencies, cost savings, or ease of use. Use practical examples from the field, not from the lab.

Beware, the devil is  in the details. Techies are often frustrated because they want to talk about every detail such as the thickness and type of plating on a particular part. But the audience only needs to be assured that the part will stand up to the rigours of use. You may have spent months testing various plating materials to come up with the right one. So what? You now have the part that works effectively and won’t wear out like the one competition uses. When a savvy customer asks about the type of plating then you can provide the justification for the type of plating.

Image by Idea go.

As a techie, you have a detailed knowledge about the products you design, and we hope you demonstrate that enthusiasm for the product. Be cautious about delivering a brain dump. Not only will you intimidate the technically challenged and but you will fail to impress the knowledgeable members of the audience. It is a fine balance. You need to provide enough information without overwhelming.

A techie with well-developed communication skills can be a powerful partner to sales staff and the marketing team, including outsourced suppliers (such as buzz4biz). You can provide great support when you are able to communicate with customers and provide in-depth and understandable answers to customer questions.

*For the purposes of this article “techies” is an all-encompassing and endearing term to describe engineers, engineering technologist and IT professionals of all kinds. It is not a term of derision, but a term of convenience.

All images from www.FreeDigitalPhotos.net

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